Code of Practice

Mitchells & Butlers are a signatory to the Pub Sector (England & Wales) Leased Code of Practice for pub companies with <500 tied pubs, and the Pub Sector – Scotland Code of Practice which both came into effect from 21st July 2016.

These Codes set the standards you can expect from your interaction with us as your Landlord both in the recruitment process prior to taking one of our Leases and then subsequently throughout the life of your relationship with us.

In addition we have a supplementary document to the Code that gives specific details on how we intend to build and maintain an open and honest relationship with our Lessees.

Key principles of the Code
Companies which subscribe to the Code agree to:

• Abide by its terms and to act at all times in the spirit with which Code has been compiled;
• Act with integrity and honesty at all times and conduct business in a professional, fair, and legal manner;
• Be transparent about their terms of business and other dealings, particularly any charges made or costs passed on, and the way in which rent has been assessed;
• Offer contracts that are fair, reasonable and comply with all legal requirements;
• Deal with complaints speedily and fairly, in accordance with a clearly defined internal dispute mechanism and with access to independent dispute resolution, where appropriate, if such a mechanism fails to resolve the complaint.

The Code also places obligations on Lessees to ensure that they are fully equipped to make informed commercial decisions. It includes requirements or recommendations for Lessees to take independent professional advice.

Furthermore the Code also sets out a requirement for prospective Lessees to undertake training to ensure that they fully understand the implications of a pub lease. This training is known as Pre Entry Awareness Training (PEAT) and is available via the British Institute of Innkeeping website www.bii.org/industry-advice/peat/.